Refund policy

Thank you for shopping with Quarters Brew. We roast and sell food, so this policy follows food safety and hygiene standards.

1. Change of mind

Coffee is a perishable food. We do not accept returns, exchanges, or refunds for a change of mind. This includes a dislike of the taste, aroma, or roast level, and a grind chosen by mistake at checkout. Please check your order before you place it. If you want help choosing a coffee, contact us before you order.

1. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email info@quartersbrew.com within 7 days of delivery. Include your order number and photos of the item and the packaging. We will review the case and, where appropriate, send a replacement or refund you to the original payment method.

1. Non-delivery

If your order has not arrived within the expected delivery window, email info@quartersbrew.com and we will check with the courier. If the shipment is confirmed lost, we will replace the order or refund it in full.

1. Refund timing

Approved refunds go back to the original payment method. Please allow 5 to 10 working days for the amount to appear, depending on your bank or card issuer.

1. Changes and cancellations

We roast and dispatch quickly, so we cannot guarantee a change or cancellation after an order is placed. Contact us as soon as you can. If the order has not been dispatched, we will do our best to help.

1. Your statutory rights

Nothing in this policy limits any rights you have under Hong Kong law, including rights that apply to faulty goods.

Contact: Quarters Brew — info@quartersbrew.com