Privacy policy

Last updated: 27 September 2026

Quarters Brew (“we”) respects your privacy. This policy explains what personal data we collect when you use www.quartersbrew.com (the “site”), why we collect it, and how we protect it. It follows the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the “Ordinance”).

Information we collect

Information you give us:

Contact details: your name, email address, phone number, and delivery address when you place an order or contact us.
Order details: the products you buy, the order value, and any delivery instructions.
Newsletter: your email address when you join the Fresh List.
Wholesale enquiries: your name, business name, contact details, and requirements, sent to info@quartersbrew.com.

Information collected automatically:

Device and usage data: browser type, device, pages visited, and referring links, collected through cookies and similar tools.
Analytics: we use Google Analytics 4 to understand how visitors use the site. It collects information such as pages visited, time on the site, and approximate location at city level. You can opt out in your browser or with Google’s opt-out tools.

How we use your information

To process, fulfil, and deliver your orders, and to provide customer support.
To send order confirmations, shipping updates, and other service messages. These are not marketing.
To send the newsletter if you subscribed. You can unsubscribe at any time from the link in any email.
To reply to wholesale enquiries.
To improve the site, our products, and your shopping experience, using analytics.
To meet legal, tax, and accounting duties, and to prevent fraud.

We do not sell your personal data.

How we share your information

We share personal data only with the parties who help us run the business:

Shopify, our e-commerce platform, which processes and stores store data. Shopify may process data outside Hong Kong.
Payment processors, so payments can be taken securely. We never see or store full card numbers.
Delivery companies, so they can ship your orders.
Service providers, such as Google Analytics and our email and infrastructure providers. They are required to protect your data.
Authorities, where the law, a regulation, or a legal process requires it.

The site uses cookies and similar tools for essential functions (your cart, checkout, and login), for analytics (Google Analytics 4), and to remember your preferences. You can control or delete cookies in your browser settings. Turning off essential cookies may affect how the site works.

How long we keep data

We keep personal data only for as long as we need it for the purposes above. Order records are kept for as long as tax and accounting law requires. Newsletter addresses are kept until you unsubscribe. Enquiry emails are kept for a reasonable time so we can follow up.

Your rights

Under the Ordinance, you may:

Ask for access to the personal data we hold about you.
Ask us to correct data that is inaccurate.
Ask us to stop processing your data, or to delete it, subject to any legal duty to keep it.
Withdraw your consent to marketing at any time.

To use these rights, email info@quartersbrew.com. We will reply within a reasonable time.

Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse. The site uses SSL encryption, and only people who need personal data for their work can access it.

Third-party links

The site may link to other websites, such as payment or courier tracking pages. We are not responsible for their privacy practices. Please read their policies separately.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above is the current version. Material changes will be posted on this page.

Contact

Questions about this policy or your personal data: Quarters Brew — info@quartersbrew.com