退款政策

REFUND POLICY

Thank you for shopping with Quarters Brew. Because we roast and sell food products, we maintain strict food safety and hygiene standards — and that shapes our refund policy.

1. CHANGE OF MIND
As coffee is a perishable food product, we do not accept returns, exchanges or refunds for change of mind, including dislike of taste, aroma or roast level, or incorrect grind selection made at checkout. Please review your order carefully before placing it, and contact us before ordering if you need help choosing a coffee.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at info@quartersbrew.com with your order number and photos of the item and packaging. We will review your case and, where appropriate, offer a replacement or a refund to your original payment method.

3. NON-DELIVERY
If your order has not arrived within the expected delivery window, contact us at info@quartersbrew.com so we can investigate with the courier. If the shipment is confirmed lost, we will replace your order or refund it in full.

4. REFUND PROCESSING
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or card issuer.

5. ORDER CHANGES OR CANCELLATION
Because we roast and dispatch quickly, we cannot guarantee changes or cancellations once an order is placed. Contact us as soon as possible and we will do our best if the order has not yet been dispatched.

6. STATUTORY RIGHTS
Nothing in this policy limits any rights you may have under applicable Hong Kong law, including in relation to faulty goods.

CONTACT
Quarters Brew — info@quartersbrew.com